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Customer Story

Payroc

BlueFort delivers a cybersecurity platform that provides continuous visibility and risk insights across external digital infrastructure. By leveraging automation, AI, real-time analysis, and threat intelligence, this leading global payment provider gained immediate, actionable insights from day one.
Payroc is a premier powerhouse payments provider that facilitates secure and reliable payment solutions across multiple environments, including in-person, unattended, online, and mobile transactions. It processes around £52 billion of transaction volume through omnichannel payment platforms every year for a variety of business segments and verticals.

Key challenges

  • Lack of real-time visibility across new and complex estates: Payroc needed to gain timely, actionable insight into vulnerabilities across its extensive and complex IT environment.
  • Scalability to match rapid business growth: Surging customer demand required a cybersecurity strategy that could scale in line with Payroc’s fast-growing operations.
  • Fragmented systems and integration gaps: Aligning internal systems and third-party tools within a unified security framework created significant integration challenges.

Overview of the situation

Economic crime risk is a pervasive challenge in today’s global, interconnected environment. In the highly competitive and rapidly evolving digital payments sector, ensuring the security of complex, globally distributed systems is a priority.

Payroc operates in the digital global payments environment, where payment transactions occur constantly and demand varies significantly, from quieter Monday nights, to peak periods like the holidays. This volatility requires Payroc’s technology to scale quickly while maintaining security, reliability, and resilience.

One of Payroc’s primary challenges is managing its security across a broad, scalable network that includes first-party systems and numerous third-party integrations. As demand shifts, so does the scale of Payroc’s technology infrastructure, which may operate on a small number of servers at one moment, to 1000s of servers the next.

Quote marks

“We value the continuous feedback and support from BlueFort, which helps us stay prepared for new threats. It’s no longer just a service, it’s a partnership that strengthens our market position.”

David Edwards, VP of Information Security, Payroc

Comprehensive Assessment of Payroc’s Digital Footprint

BlueFort began by conducting an extensive assessment of Payroc’s digital presence, to understand its security landscape from an attacker’s perspective. By leveraging advanced scanning technologies and automated intelligence, BlueFort simulated potential attack vectors to identify critical areas across Payroc’s perimeter systems. This exercise provided insights into what cybercriminals might see, allowing Payroc to prioritise areas for immediate strengthening.

Intelligent, AI-Driven Monitoring and Threat Detection

BlueFort implemented an advanced AI-driven monitoring system capable of scanning Payroc’s digital ecosystem continuously, providing real-time alerts for potential risks. Not only does this detect threats, but it prioritises them based on their potential impact.

Rapid, Automated Incident Response Capabilities

In the event of a detected threat, the system could react within minutes, significantly reducing the window of vulnerability. This feature is particularly valuable for Payroc’s high-volume operations, where quick responses are critical. BlueFort also worked with Payroc to integrate this automated response system into its existing processes, including on-call alerts for incidents requiring immediate attention.

Streamlined Integration with Existing Systems

BlueFort facilitated the integration of the new security technologies into Payroc’s existing infrastructure. Its consultants worked alongside Payroc’s IT and security teams to ensure that all systems, including Payroc’s SIEM (Security Information and Event Management) platform and 24/7 security centre, received real-time alerts. Now all security incidents are monitored and handled efficiently across all levels of the organisation.

Immediate results

Payroc saw immediate value in BlueFort’s recommendations, which identified actionable insights from day one. The new system’s rapid threat detection and response capabilities allowed Payroc to respond to incidents in real-time, which marked a significant improvement over previous processes. Within hours of implementation, the integration was completed, making the system fully operational and enterprise-ready.

Ongoing partnership and continuous improvement

BlueFort’s long-term partnership with Payroc includes continuous monitoring, updates, and consultations to keep Payroc’s security infrastructure ahead of evolving threats. BlueFort’s award-winning Evolve service enables Payroc to remain agile and responsive. With the help of BlueFort, Payroc maintains its leadership position in the payments sector, while ensuring its systems are secure against the latest cyber threats.

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