Fast, responsive and accurate.
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We pride ourselves on our multi-channel Customer Support. We consistently achieve excellent customer satisfaction scores but we are striving for better and are constantly evolving our support services.
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BlueFort’s Standard Support service works with your business through all break-fix incidents during the entire term of your support contract. Included is everything your business needs to effectively combat critical break-fix incidents whilst minimising business downtime. With Standard Support, you are able utilise our experienced and fully accredited Technical Engineers up to 24 hours a day with unlimited telephone and email allowances. A single point of contact will manage your incident across an entire solution using our online Service Desk.
In addition to round the clock telephone support, our Assist service provides hands-on remote access for those situations where you need a bit of extra help.
The BlueFort Assist and AssistPLUS services have been designed to enable your business to make use of our technical expertise through a number scheduled remote sessions. This includes but is not limited to requested access to our lab/demo suite, annual system health checks and policy reviews, quarterly service reporting and remote system backup advice meetings. Assist will allow our Engineers to provide your business with expert assistance for the majority of incidents outside general break-fix support.