Award Winning Technical Support, available 24 hours a day, 365 days a year.

With security technology constantly evolving, you need expert advice to fully benefit from all available features of the complex security systems that you have invested in. Should problems arise, you’ll need a trusted resource to help resolve them - promptly and effectively.

BlueFort Security’s award winning support organisation can help you enhance your security solution with a comprehensive support plan that will help you stay tuned to important security alerts, obtain valuable upgrades, access Vendor Certified technical support and provide expert advice and assistance for fast problem resolution.

We invest heavily in what we believe are the fundamentals:

• Regular training for staff to ensure that we are always knowledgeable and up-to-date with the latest developments.
• Dedicated lab equipment to ensure that test equipment is always available for staff to use.
• Systems and processes to ensure that our staff and our customers can be informed of progress of cases in real-time.
• We listen to our customers and encourage feedback through a variety of mechanisms.  We are constantly looking for ways to improve.
  

All of BlueFort’s support representatives are trained on multiple complementary technologies and certified to the highest standards to ensure that advice and help can be provided on entire solutions, rather than single products. This creates an industry leading ‘one-stop-shop’ of technical excellence provided quickly and efficiently to our customers.

Technical support is available globally - 24 hours a day, 365 days a year. In addition to the permanently manned telephone system, cases can be logged via the website by clicking here. These systems ensure that you can gain high-quality, practical solutions to real-world problems quickly and easily.